Privacy Policy

Property Maintenance Connect ("PMC", "we", "us") is a property maintenance company based in Brisbane, Queensland (ABN 15 887 732 931). We are committed to protecting your personal information and handling it in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy explains what we collect through our website and quote request form, why we collect it, how our chat widget and cookies work, and how you can access or request deletion of your information.

When you submit a quote or service request through our website, we collect:

• Your name, email address and phone number;
• Property type, address, number of properties and how soon you need the work;
• The services you're interested in and any notes or message you provide;
• Any photos or documents you choose to attach (for example, photos of damage or scope documents).

This information is provided voluntarily, but we need at least your contact details and the service you're requesting to respond with a quote.

We use the information you provide to:

• Prepare and provide a quote for the requested services;
• Schedule and coordinate maintenance work and trades;
• Communicate with you about your request, job progress and completion;
• Maintain records for compliance, reporting and job documentation;
• Improve our services and website.

We do not use your personal information for any purpose unrelated to the primary reason you provided it, unless required or permitted by law.

Your information is stored securely and only accessible to authorised PMC staff and trusted service providers who help us operate our website and business (for example, our lead-tracking and customer-management tools). We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access.

Our website includes a third-party live chat widget to help you get in touch quickly. The chat widget only loads after you accept cookies via our cookie banner. If you decline cookies, the chat widget will not load. When you use the chat, the widget provider may collect standard technical information and any details you share in the conversation to help us respond to your enquiry.

We use a small number of cookies and similar technologies to operate our website and improve your experience. When you first visit our site, a cookie banner asks whether you accept or decline non-essential cookies. Your choice is remembered on this device. If you decline, we won't load non-essential tools such as the chat widget. You can clear cookies in your browser settings at any time.

We may share your information with vetted, licensed trade partners solely to carry out the work you've requested, and with service providers who help us run our website and business. We will not sell or rent your personal information to third parties. We may disclose information where required by law.

Under the Australian Privacy Principles, you have the right to request access to, or correction of, the personal information we hold about you. You may also request that we delete your information, where we are not legally required to retain it.

To make a request, email us at info@propertymc.com.au.

If you believe we have not handled your personal information in line with this policy or the Australian Privacy Principles, please contact us at info@propertymc.com.au. We will investigate and respond to your concern. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this privacy policy or how we handle your information, please contact us:

• Email: info@propertymc.com.au
• Phone: 0485 062 762
• Service area: Brisbane & South East Queensland